Terms and Conditions

Overview

Welcome to Olivia on Queen.

These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, browsing our collections, or placing an order, you agree to be bound by these Terms & Conditions, as well as any related policies referenced on our website.

If you do not agree with these terms, please discontinue use of the website and services.

Olivia on Queen reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

1. WEBSITE USE

By using this website, you confirm that:

  • You are at least the age of majority in your province, territory, state, or country of residence.

  • Any information provided by you is accurate and complete.

  • You will use this website only for lawful purposes.

  • You will not use our products, services, or website in violation of applicable laws or regulations.

The transmission of malicious software, viruses, malware, harmful code, or any activity intended to disrupt website functionality is strictly prohibited.

Violation of these terms may result in suspension or termination of access to our services.

2. GENERAL CONDITIONS

Olivia on Queen reserves the right to refuse service, cancel transactions, or restrict access to the website at our sole discretion.

You understand that information transmitted through the website may pass through various networks and may be adapted to technical requirements of connecting systems.

All payment information is processed through secure encrypted systems designed to protect customer data.

No part of this website, including content, images, branding, or product information, may be copied, reproduced, distributed, or exploited without prior written permission from Olivia on Queen.

3. WEBSITE CONTENT AND INFORMATION

We strive to ensure that all information presented on our website is accurate and current.

However, we do not guarantee that all content, descriptions, images, pricing information, or product details are free from errors, omissions, or inaccuracies.

Website content is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

Olivia on Queen reserves the right to update, modify, or remove content at any time without notice.

4. PRODUCT PRICING AND AVAILABILITY

Prices, product selections, promotions, and availability may change without prior notice.

We reserve the right to:

  • Modify pricing

  • Discontinue products

  • Limit quantities

  • Restrict purchases

  • Update product information

Such changes may occur at any time and without liability to customers or third parties.

5. PRODUCTS AND SERVICES

Certain products may be available exclusively online and in limited quantities.

We make every reasonable effort to accurately display product descriptions, images, colors, and specifications. However, actual colors and appearances may vary depending on individual device settings and display screens.

We do not guarantee that products will appear exactly as displayed on every device.

All products are subject to availability.

Olivia on Queen reserves the right to limit or refuse sales to any customer, geographic region, or jurisdiction where permitted by law.

6. ORDER ACCEPTANCE

Placing an order does not guarantee acceptance of that order.

Once an order is submitted, you will receive an automated confirmation email acknowledging receipt of your purchase request.

This confirmation does not constitute final acceptance of the order.

Olivia on Queen reserves the right to:

  • Refuse orders

  • Cancel orders

  • Limit purchase quantities

  • Request additional verification

Orders may be cancelled if fraudulent activity, payment issues, inventory discrepancies, or other concerns are identified.

7. BILLING AND ACCOUNT INFORMATION

Customers agree to provide accurate, complete, and up-to-date information when placing an order.

This includes:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Payment information

Failure to provide accurate information may result in delays, cancellations, or delivery issues.

Customers are responsible for maintaining current account and contact information.

8. THIRD-PARTY SERVICES

Certain services, tools, payment providers, applications, or integrations available through our website may be operated by third parties.

These services are provided for convenience and are used at your own discretion.

Olivia on Queen is not responsible for the content, availability, policies, or practices of third-party providers.

Users are encouraged to review the terms and privacy policies of any third-party service they choose to use.

9. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

These websites are not controlled by Olivia on Queen, and we assume no responsibility for their content, products, services, security, or privacy practices.

Accessing third-party websites is done entirely at your own risk.

10. CUSTOMER FEEDBACK AND SUBMISSIONS

If you submit reviews, comments, suggestions, feedback, testimonials, photographs, or other materials to Olivia on Queen, you grant us permission to use, reproduce, publish, edit, and distribute such content for marketing, promotional, and business purposes.

By submitting content, you confirm that:

  • You own the rights to the content.

  • The content does not infringe upon the rights of others.

  • The content does not contain unlawful, offensive, misleading, or harmful material.

Olivia on Queen reserves the right to remove or decline content at its sole discretion.

11. PERSONAL INFORMATION

The collection, use, and protection of personal information are governed by our Privacy Policy.

By using our website, you acknowledge and agree to the practices described in that policy.

12. ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies, omissions, or outdated information.

These may relate to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping details

  • Availability

Olivia on Queen reserves the right to correct errors, update information, or cancel orders affected by inaccuracies at any time without prior notice.

13. PROHIBITED ACTIVITIES

Users may not use this website:

  • For unlawful purposes

  • To violate any law or regulation

  • To infringe intellectual property rights

  • To transmit malicious software

  • To collect personal information without authorization

  • To engage in fraudulent activity

  • To interfere with website security or operations

  • To harass, abuse, threaten, or discriminate against others

Violation of these restrictions may result in termination of access to the website and services.

14. DISCLAIMER OF WARRANTIES

All products, services, content, and website functionality are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Olivia on Queen makes no warranties, representations, or guarantees regarding:

  • Product availability

  • Website availability

  • Accuracy of information

  • Uninterrupted service

  • Error-free operation

Use of the website and services is at your own risk.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Olivia on Queen shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Inability to use the website

  • Product purchases

  • Service interruptions

  • Technical issues

  • Third-party actions

Our total liability shall never exceed the amount paid by the customer for the applicable order.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Olivia on Queen, its affiliates, partners, contractors, employees, and service providers from any claims, liabilities, damages, expenses, or legal fees resulting from:

  • Violation of these Terms & Conditions

  • Misuse of the website

  • Violation of applicable laws

  • Infringement of third-party rights

17. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

18. TERMINATION

These Terms & Conditions remain effective until terminated by either party.

Olivia on Queen reserves the right to suspend or terminate access to the website or services at any time if a user violates these terms or engages in conduct deemed harmful to the business.

19. ENTIRE AGREEMENT

These Terms & Conditions, together with all policies posted on our website, constitute the complete agreement between you and Olivia on Queen regarding the use of our website and services.

They replace all prior agreements, communications, and understandings.

20. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable within Canada.

Any disputes arising from the use of the website or services shall be resolved under the applicable Canadian legal framework.

21. REFUSED OR UNCLAIMED SHIPMENTS

If a package is refused, returned, or left unclaimed by the customer, Olivia on Queen reserves the right to deduct up to $35 CAD from any eligible refund to cover shipping, handling, processing, and administrative expenses.

22. CHANGES TO THESE TERMS

We may revise these Terms & Conditions periodically to reflect operational, legal, or business changes.

Updated versions will be posted on this page and become effective immediately upon publication.

Continued use of the website constitutes acceptance of the updated terms.

CONTACT INFORMATION

Questions regarding these Terms & Conditions may be directed to:

Olivia on Queen
Email: info@oliviaonqueen.com