Privacy Policy

Olivia on Queen

1. Information on the handling of Personal Data

1.1

Thank you for visiting Olivia on Queen. We appreciate your interest in our products and services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website or interact with our services.

Personal information refers to any data that can be used to identify an individual directly or indirectly.

1.2

The data controller responsible for the processing of personal information through this website is:

Olivia on Queen
Email: info@oliviaonqueen.com

As the operator of this website, Olivia on Queen determines the purposes and methods by which personal information is collected and processed.

1.3

To help protect your personal information, our website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption technology. This security measure helps safeguard all information transmitted through our website, including orders, inquiries, and other confidential communications.

A secure connection can be identified by the lock symbol displayed in your browser and the use of "https://" in the website address.

Olivia on Queen does not engage in automated decision-making or profiling that produces legal effects or significantly impacts users.

2. INFORMATION COLLECTED WHEN VISITING OUR WEBSITE

When you visit our website for informational purposes without creating an account, placing an order, or submitting information through a form, certain technical information is automatically collected by our servers.

This information may include:

  • Pages visited

  • Date and time of access

  • Browser type and version

  • Operating system

  • Referring website or source

  • Amount of data transmitted

  • Device information

  • IP address (where applicable, anonymized)

This information is collected to ensure website security, functionality, performance monitoring, and technical optimization.

The processing of this information is based on our legitimate business interests in maintaining a secure and reliable online experience for our visitors.

Server log information is not used to personally identify users and is only reviewed when necessary to investigate security incidents, fraud, misuse, or unauthorized activity.

3. COOKIES

What Are Cookies?

Cookies are small data files that are stored on your device when you visit a website. They help websites function properly, remember user preferences, and improve the browsing experience.

Olivia on Queen uses cookies and similar technologies to enhance website functionality, improve performance, and better understand how visitors interact with our website.

Types of Cookies We Use

Essential Cookies

These cookies are required for the operation of the website and cannot be disabled through our systems. They allow core features such as shopping cart functionality, account access, and secure checkout processes.

Functional Cookies

These cookies remember your preferences and settings to provide a more personalized browsing experience.

Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information about traffic, navigation patterns, and website performance.

Marketing Cookies

Marketing and advertising partners may place cookies on your device to provide relevant advertisements and measure advertising effectiveness.

Managing Cookies

Most internet browsers allow you to manage cookie preferences through browser settings. You may choose to:

  • Accept all cookies

  • Reject certain cookies

  • Delete stored cookies

  • Receive notifications when cookies are placed

Please note that disabling cookies may affect certain website features and limit functionality.

Where required by applicable laws, visitors will be presented with a cookie consent banner that allows them to manage their cookie preferences before non-essential cookies are activated.

4. CONTACTING US

When you contact Olivia on Queen through email, contact forms, customer support channels, or other communication methods, we may collect personal information necessary to respond to your request.

Depending on the nature of your inquiry, this information may include:

  • Name

  • Email address

  • Phone number

  • Order details

  • Message content

  • Any additional information voluntarily provided by you

We use this information solely for customer support, communication, and the administration of your request.

Personal information submitted through contact forms or email correspondence is processed only for the purpose of responding to your inquiry and providing assistance.

We retain this information only for as long as necessary to resolve your request, comply with legal obligations, protect our legitimate business interests, or fulfill contractual requirements.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:

Olivia on Queen
Email: info@oliviaonqueen.com

5. CUSTOMER ACCOUNTS AND ORDER PROCESSING

When you create an account, place an order, or otherwise provide personal information for the purpose of purchasing products from Olivia on Queen, we collect and process the information necessary to fulfill our contractual obligations.

Information collected may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

  • Account login details

This information is used to:

  • Process and fulfill orders

  • Manage customer accounts

  • Provide customer support

  • Communicate regarding purchases

  • Prevent fraudulent activity

  • Comply with legal and regulatory obligations

Customers may request the deletion of their account at any time by contacting us at info@oliviaonqueen.com.

Personal information will be retained only for as long as necessary to fulfill contractual, legal, accounting, tax, or regulatory requirements.

6. MARKETING COMMUNICATIONS

6.1 Newsletter Subscription

Customers may choose to subscribe to the Olivia on Queen newsletter to receive updates about new collections, promotions, special offers, and company news.

To subscribe, we require a valid email address. Additional information may be provided voluntarily to help personalize communications.

When subscribing, we may collect:

  • Email address

  • Subscription date and time

  • IP address used during registration

We use this information solely for newsletter administration and communication purposes.

You may unsubscribe from marketing emails at any time by:

Once you unsubscribe, your email address will be removed from our marketing mailing list within a reasonable period unless we are legally required or otherwise permitted to retain it.

6.2 Marketing to Existing Customers

If you purchase products from Olivia on Queen, we may occasionally send information about products, collections, promotions, or services that may be relevant to your previous purchases.

These communications are sent in accordance with applicable marketing and privacy regulations.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Once an opt-out request is received, we will promptly stop sending marketing communications.

7. ORDER FULFILLMENT AND PAYMENT PROCESSING

7.1 Shipping and Delivery Providers

To complete and deliver your order, Olivia on Queen may share necessary personal information with trusted shipping and logistics providers.

Information shared may include:

  • Customer name

  • Delivery address

  • Email address

  • Telephone number

  • Order details

This information is provided solely for the purpose of processing, shipping, tracking, and delivering your order.

We only share information that is reasonably necessary to fulfill these services.

7.2 Payment Service Providers

To securely process payments, Olivia on Queen works with trusted third-party payment providers.

Depending on the payment method selected, payment information may be processed by providers such as:

  • PayPal

  • Shopify Payments

  • Credit card processors

  • Debit card processors

  • Alternative payment providers made available during checkout

Payment information is transmitted directly to the selected payment provider through secure encrypted systems.

Olivia on Queen does not store complete payment card details on its servers.

Payment providers may conduct fraud prevention checks, verification procedures, or risk assessments when required to process transactions securely and comply with applicable regulations.

Customers should review the privacy policies of the relevant payment providers for additional information regarding their handling of personal data.

8. REVIEW REQUESTS AND CUSTOMER FEEDBACK

After completing a purchase, Olivia on Queen may contact customers to request feedback regarding their shopping experience or purchased products.

These review requests may be sent via email to help us:

  • Improve our products and services

  • Understand customer satisfaction

  • Assist future customers with purchasing decisions

Review requests will only be sent where permitted by applicable law or where the customer has provided the necessary consent.

Participation is entirely voluntary.

If you no longer wish to receive review invitations or feedback requests, you may contact us at:

info@oliviaonqueen.com

and we will update your communication preferences accordingly.

9. SOCIAL MEDIA FEATURES

Olivia on Queen may maintain profiles and pages on various social media platforms, including Facebook, Instagram, Pinterest, TikTok, and other platforms that help us connect with our customers.

Our website may include links, buttons, or sharing features that allow visitors to interact with these platforms.

Please note that when you visit or interact with a third-party social media platform, the collection and processing of personal information are governed by the privacy policies of the respective platform provider.

We encourage users to review the privacy policies of any social media platforms they choose to use.

Olivia on Queen is not responsible for the privacy practices, content, or policies of third-party social media services.

10. ONLINE ADVERTISING AND MARKETING

To improve our services and provide relevant offers, Olivia on Queen may use advertising and marketing technologies offered by trusted third-party providers.

These services help us:

  • Measure advertising performance

  • Understand customer interests

  • Improve our marketing campaigns

  • Display products that may be relevant to visitors

  • Analyze website traffic and user engagement

Advertising technologies may use cookies, pixels, tags, and similar tracking tools to collect information regarding interactions with our website.

Information collected may include:

  • Pages viewed

  • Products viewed

  • Time spent on pages

  • Device information

  • Browser information

  • General geographic location

  • Advertising interactions

This information is generally used in aggregated or pseudonymized form and is not intended to directly identify individual users.

Marketing and advertising providers may include:

  • Google Ads

  • Google Marketing Platform

  • Meta (Facebook and Instagram)

  • Pinterest

  • TikTok

  • Other advertising networks and marketing partners

Users may manage advertising preferences through their browser settings, device settings, or directly through the privacy settings provided by the relevant advertising platform.

11. WEBSITE ANALYTICS

To better understand how visitors interact with our website, Olivia on Queen may use website analytics tools.

These tools help us evaluate:

  • Website performance

  • User engagement

  • Popular products and collections

  • Traffic sources

  • Navigation behavior

  • Technical issues and website improvements

Analytics services may collect information such as:

  • Device type

  • Browser type

  • Operating system

  • Website interactions

  • Session duration

  • Referral sources

  • Approximate geographic location

  • IP address (which may be anonymized where applicable)

Analytics data is used solely for business insights, website optimization, performance monitoring, and customer experience improvements.

Users may disable cookies or utilize browser tools to limit analytics tracking.

Please note that disabling certain tracking technologies may affect some website functionality.

12. REMARKETING AND PERSONALIZED ADVERTISING

Olivia on Queen may use remarketing technologies to display advertisements to visitors who have previously interacted with our website.

Remarketing allows us to:

  • Display relevant products and promotions

  • Reconnect with interested customers

  • Improve advertising efficiency

  • Provide a more personalized shopping experience

Remarketing services may use cookies, pixels, or similar technologies to recognize previous visits to our website.

Advertisements may appear on:

  • Search engines

  • Social media platforms

  • Partner websites

  • Mobile applications

  • Advertising networks

These technologies do not provide us with direct access to personal account information from third-party platforms.

Visitors can manage personalized advertising preferences through:

  • Browser settings

  • Device privacy settings

  • Advertising platform privacy settings

  • Industry opt-out programs available in their region

13. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You may request information about the personal data we hold about you and how it is used.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion

You may request the deletion of your personal information where permitted by applicable law.

Right to Restrict Processing

You may request that certain processing activities involving your personal information be limited.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a commonly used electronic format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Object

You may object to certain forms of data processing, including direct marketing communications.

Right to File a Complaint

If you believe your privacy rights have been violated, you may contact the relevant privacy or data protection authority in your jurisdiction.

To exercise any of these rights, please contact:

info@oliviaonqueen.com

We may request verification of identity before processing certain requests.

14. DATA RETENTION

Olivia on Queen retains personal information only for as long as necessary to:

  • Fulfill contractual obligations

  • Process transactions

  • Provide customer service

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud and abuse

Once personal information is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and industry standards.

Retention periods may vary depending on the type of information involved and any legal obligations that apply.

15. CHANGES TO THIS PRIVACY POLICY

Olivia on Queen reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, or privacy practices.

Any updates will be posted on this page together with the revised effective date.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

CONTACT US

If you have any questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

Olivia on Queen
Email: info@oliviaonqueen.com