Shipping Policy

Order Processing

At Olivia on Queen, every order is carefully prepared to ensure it arrives in excellent condition.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

We proudly ship to customers across Canada and selected international destinations.

Estimated delivery times are generally between 5–15 business days, depending on the destination, local carrier operations, and customs procedures where applicable.

While most deliveries arrive within the estimated timeframe, shipping times may occasionally vary due to factors beyond our control.

These may include:

  • Seasonal demand

  • Weather disruptions

  • Customs processing

  • Carrier delays

  • Public holidays

  • Transportation interruptions

We continuously monitor shipments and work closely with our logistics partners to ensure timely delivery whenever possible.

Free Shipping

Olivia on Queen is pleased to offer complimentary shipping on all orders.

There are no minimum purchase requirements and no hidden delivery fees.

Your order will be delivered directly to your chosen shipping address at no additional shipping cost.

How to Place an Order

Shopping with Olivia on Queen is simple and secure.

Step 1

Browse our collection and select the item(s) you would like to purchase.

Step 2

Add your chosen products to your shopping cart.

Step 3

Proceed to checkout and carefully verify your shipping and billing information before completing your purchase.

Step 4

Select your preferred payment method. All transactions are processed through secure encrypted payment systems designed to protect your information.

Step 5

Once your order is successfully placed, you will receive an order confirmation email for your records.

Order Tracking

After your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Tracking updates may take several business days to appear after shipment depending on the carrier and destination.

If you experience any issues locating your tracking information, please contact our support team and we will be happy to assist.

Shipping Delays

Although we strive to meet all estimated delivery timelines, occasional delays may occur.

Olivia on Queen is not responsible for delays resulting from circumstances outside our control, including but not limited to:

  • Carrier disruptions

  • Customs inspections

  • Severe weather conditions

  • Transportation interruptions

  • Labor disputes

  • High seasonal shipping volumes

We appreciate your patience and understanding should such delays occur.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If an incorrect or incomplete address is submitted, delivery delays or failed deliveries may occur.

If you notice an error in your shipping information, please contact us as soon as possible at:

info@oliviaonqueen.com

While we will do our best to assist, address changes cannot always be guaranteed once an order has entered processing or shipment.

Shipping Insurance

For additional peace of mind, customers may have the option to add Shipping Insurance during checkout.

Shipping Insurance provides additional protection for eligible orders during transit.

Coverage Includes

Lost Packages

If a package is confirmed lost while in transit by the shipping carrier, we will arrange a replacement order at no additional cost.

Damaged Shipments

If an insured package arrives visibly damaged or with damaged contents, eligible items may be replaced after review and approval of the claim.

How to Submit an Insurance Claim

If you purchased Shipping Insurance and experience an issue with your delivery, please contact us within 7 days of delivery or the expected delivery date.

Email: info@oliviaonqueen.com

Please provide:

  • Your order number

  • Tracking number

  • A description of the issue

  • Photographs of damaged items and packaging where applicable

Our support team will review your claim and provide further instructions.

Approved claims are typically processed as quickly as possible.

Shipping Insurance Exclusions

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping information entered during checkout

  • Orders delivered to the address provided but subsequently lost, misplaced, or stolen

  • Delays caused by customs authorities

  • Delays caused by shipping carriers

  • Delivery delays resulting from weather conditions, transportation disruptions, or force majeure events

Customer Support

Providing excellent customer service is important to us.

If you have any questions regarding shipping, delivery, tracking, or insurance coverage, please contact our support team.

Olivia on Queen
Email: info@oliviaonqueen.com

We are always happy to assist and will do our best to respond as quickly as possible.